Our goal is to provide high-quality digital resources to help coaches, players, and team managers build strong and successful basketball teams. From strategic playbooks and leadership courses to performance analysis guides and sponsorship masterclasses, our digital products are designed to deliver practical and actionable insights. We understand, however, that there may be occasions where customers have concerns about their purchases. While digital products differ from physical ones in terms of refunds and returns, we strive to ensure a fair resolution for all our customers.
Eligibility for Refund Consideration
Since all our products are delivered digitally, they cannot be returned in a conventional sense. However, we may consider refund requests in cases where:
- A technical error prevents access to the purchased product.
- The digital content does not match the description provided at the time of purchase.
- A customer has not received the download link, activation credentials, or access details for the purchased service.
If any of these issues arise, we recommend reaching out to our support team for assistance. In many cases, technical problems can be resolved quickly, ensuring uninterrupted access to the purchased content.
Non-Refundable Digital Products
Certain digital items and services are not eligible for refunds once they have been accessed or downloaded. These include:
- Personalized basketball team-building consultations, as they are tailored to specific requests.
- Online coaching workshops and training programs, where full access is granted upon purchase.
- Downloadable playbooks, scouting reports, and strategy guides, which are instantly available to the customer.
- AI-powered performance analytics and player development tools, since they require customer-provided data for customization.
- Financial and sponsorship growth courses, which provide digital resources and strategic business insights.
Once these products have been accessed, they are considered fully delivered, and refunds are generally not issued.
Technical Support & Issue Resolution
We stand behind the quality of our digital products and services. If customers experience technical difficulties, missing content, or system errors, we encourage them to report the issue immediately. In many cases, we can:
- Reissue download links or access credentials to ensure uninterrupted service.
- Provide troubleshooting assistance for platform compatibility or file access problems.
- Offer alternative resources or updated versions if the original content is unavailable or outdated.
Unauthorized Transactions & Billing Errors
In cases where a charge appears incorrect or unauthorized, we urge customers to contact our support team immediately. While we do not process refunds for accidental purchases, we are available to assist with billing clarifications and dispute resolution. Customers may be asked to provide proof of unauthorized transactions before further action can be taken.
Alternative Solutions Instead of Refunds
Instead of issuing refunds, we may offer:
- Access to an alternative product of equal value, if the original purchase does not meet expectations.
- Future store credit, which can be applied to another digital service or training program.
- Additional support, guidance, or product modifications to ensure the best possible experience.
Customer Responsibility & Pre-Purchase Information
To avoid misunderstandings, we encourage customers to review product descriptions carefully before making a purchase. Since our products involve digital content, strategy courses, and team development resources, it is important to ensure they align with individual needs before finalizing a transaction.
Exceptional Cases & Personalized Review
Although our policy is designed to protect both our customers and the integrity of our digital products, we understand that unique circumstances may arise. Refund requests are assessed on a case-by-case basis, and while refunds are not guaranteed, we remain committed to finding fair solutions that maintain customer satisfaction.
Contact & Support
For any concerns related to refunds, access issues, or product satisfaction, our support team is always available to assist. We are dedicated to providing valuable digital resources that help basketball coaches, teams, and organizations grow and succeed.